Last updated: March 13, 2026

This Privacy Policy describes how Melora Naturals (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from meloranaturals.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

• Device information

• Browser information

• Network connection details

• IP address

• Interaction data with the Site

We may collect this using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain information from third parties including:

• Shopify (which powers our store)

• Payment processors handling transaction data

• Marketing or analytics partners

• Tracking technologies like pixels and cookies used in ads or email campaigns

All such information will be handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

• Process payments

• Fulfill orders

• Send notifications related to purchases, returns, or exchanges

• Manage your account

• Arrange shipping and delivery

Marketing and Advertising

We may send promotional emails or advertisements related to our products and services.

Security and Fraud Prevention

We monitor activity to detect fraud, illegal activity, or unauthorized access.

Communicating with You

We provide customer support and improve our services based on your interactions.

Cookies

Like many websites, we use cookies to improve your experience.

Cookies help us:

• Remember your preferences

• Understand how users interact with our site

• Improve performance and marketing

You can disable cookies in your browser settings, but some site functions may stop working properly.

How We Disclose Personal Information

We may share personal information with:

• Service providers (payment processors, shipping partners, analytics providers)

• Marketing and advertising partners

• Business affiliates

• Legal authorities when required by law

We do not sell sensitive personal information without your consent.

Third Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from children under 16.

If a child has submitted personal data, parents or guardians may contact us to request deletion.

Security and Retention

We take reasonable security measures to protect your data. However, no internet transmission method is completely secure.

We retain personal data only as long as necessary to:

• Maintain your account

• Fulfill orders

• Comply with legal obligations

Your Rights

Depending on your location, you may have rights including:

• Access your personal data

• Request deletion of your data

• Correct inaccurate information

• Request data portability

• Withdraw consent for data processing

• Opt out of marketing emails

To exercise these rights, contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If unsatisfied with our response, you may contact your local data protection authority.

International Users

Your personal data may be transferred and processed outside your country by our service providers and partners.

We use recognized legal safeguards for international data transfers where required.

Contact

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: meloranaturalspk@gmail.com
Location: Sargodha, Pakistan