Shipping policy

Shipping Policy

At Melora Naturals, we are committed to delivering your orders in a timely and secure manner. All orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on weekends or public holidays. Once your order is dispatched, you will receive a confirmation message along with tracking details so you can monitor your shipment.

Delivery typically takes 3–5 business days for most locations. For remote or less accessible areas, delivery may take 5–7 business days. While we strive to meet these timelines, delivery times may vary due to external factors such as courier delays, weather conditions, or high order volumes.

We offer free shipping on orders above a certain value, which will be clearly mentioned at checkout. For orders below this amount, a standard shipping fee will be applied. All shipping charges, if applicable, will be displayed before you complete your purchase.

Customers are responsible for providing accurate shipping information at the time of placing the order. Melora Naturals will not be liable for delays or failed deliveries resulting from incorrect or incomplete addresses. If a delivery attempt fails and the package is returned to us, additional shipping charges may apply for re-dispatch.

If you receive a damaged, defective, or incomplete order, please contact us within 24 hours of delivery with relevant details and proof such as images. Our team will review the issue and take appropriate action to resolve it as quickly as possible.

For any questions or concerns regarding your order or shipping, you can contact our support team via email or phone, and we will be happy to assist you.